WordPress Website Questions

General Questions

1 DO I HAVE TO PAY FIRST BEFORE I GET SUPPORT?
Yes. We require payment first because this secures instant support on your issue and makes sure our team will work until they resolve it.
2WHAT ARE YOUR PAYMENT OPTIONS?
Payment can be made using any major debit or credit cardS. Visa, Mastercard and American Express. Bank Debit and Visa Debit cards can also be used. Sorry, PayPal is not an option.
3HOW DOES THE SUPPORT PROCESS WORK?
It's as easy as 1-2-3.
1. Call our toll free number and tell us about your issue. Then, create your BUZZ Website support account on our Customer Service Portal.
2. Send in your WordPress credentials, the site's web address (url). Plus a detailed description of your issue and requirements. Including any files or images that might be needed.
3. One of our WordPress techs will fix the issue. . It's that simple!
4 HOW LONG DOES IT TAKE TO RESOLVE ISSUES?
Our service is live and your site will be worked on in real time. Our WordPress Technicians strive to resolve all issues live over the phone. For complicated repairs, support tickets are worked on in the order they are received. As soon as you submit your ticket details, a WordPress Technician is assigned and your issue will be usually be resolved within 24 hours.
5 WHAT INFORMATION DO YOU NEED TO HELP WITH MY ISSUE?
At the very least, we will need an administrative login to your WordPress site. Remember a mechanic can not fix your car without the keys. We need a login so we can take closer look under the hood and get your issue resolved quickly. In some cases but not all, your assigned agent may need other information including host, control panel or FTP details to properly work on your repair.
6 HOW CAN I TRUST YOU WILL DO AS YOU SAY?
We understand giving access to your website can be a little scary but we are in the business of fixing websites and support client over the long term. We have a large presence online on social media and Google and encourage you to look for us and see what others are saying about our services.
7DO YOU BUILD BRAND NEW WEBSITES OR JUST DO REPAIRS?
We find our mission - and a greatly under-served community of small business owners - in WordPress repair and development. That said, of course we love working on "ground-up" WordPress websites with passionate entrepreneurs. Please contact us to discuss your need for a new web presence.

WordPress

1HOW WILL FUTURE WORDPRESS UPDATES IMPACT OUR SITE?
To assess the specific ways that WordPress updates (and the direction WordPress is moving in), we would need to provide a formal audit of all plugins and the active theme on the site.
2WHAT HAPPENS IF MY WORDPRESS PLUGIN ISN'T SUPPORT ANYMORE?
The plugin is still monitored for issues as before. If no breaking changes or other issues are presented, it remains on the site. We frequently encounter plugins with a variety of issues; in such cases, the customer is notified of better (and up-to-date) alternatives.
3DO YOU SUPPORT SUPPORT WORDPRESS MULTISITE
Currently at this time we do not support WordPress Multisite.
4WHAT IS WORDPRESS SECURITY?
WordPress Security is the process of protecting your WordPress site from malicious attack, through appropriate protection (restricting access), detection (scanning for malicious activity), and backup (creating a copy you can refer to should the worst happen).
5WHY IS IS WORDPRESS SECURITY IMPORTANT?
A secure WordPress website is fundamental to the safety of your business. You spend hours creating high-quality content and building your online presence, so it’s vital you protect your asset with the appropriate due diligence. Unfortunately, there are some bad folks out there, and websites do get hacked. On average, 30,000 sites are identified every day (source Sophos Labs) as distributing malicious code, which means they’re hacked. The internet is a wonderful way to make a living, don’t let a few bad eggs spoil it for everyone else – fight back with better security!
6HOW WILL I KNOW IF MY SITE HAS BEEN HACKED?
Most people don’t realise their site is compromised until it’s too late. An infected website can reveal itself in many ways, such as a drop in search rankings, slow performance, strange text or links appearing in your content, or worst of all, complete deletion of your site.
7CAN YOU MAKE MY SITE 100% SECURE?
No website can ever be 100% secure; if anyone ever promises this to you – they’re lying. The online world changes so quickly, with new threats materializing every day. The only way to completely secure your website from attack would be to take it offline, and disconnect your computer from the internet. Good security is about reducing risk.

WordPress techs standing by

FIRST
10 MINUTES FREE!
Call or Chat Now & The First 10 Minutes of Your Call are FREE!
THANKS FOR COMING TO SUBMIT A REQUEST, BUT FIRST...
WHAT WE NEED FROM YOU
Including your Site URL, Username & Password.
Your WordPress Log In Credentials
Your Hosting Information
A Detailed Explanation of Your Issue
Including your Hosting Company, Username & Password
Including an individual description for each of the problems you're facing.
Your Domain Registrar Information
Including who your purchased your domain from, Username & Password.